Supermarket ditches self-service tills and restaffs checkouts

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Supermarket ditches self-service tills and restaffs checkouts
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Supermarket chain Booths plans to restaff its locations in the north of England and get rid of self-checkout kiosks.

The popular supermarket chain had previously used self-checkout kiosks A popular UK supermarket is ditching self-service tills in favour for fully staffed checkouts. Booths, which operates 28 stores in northern England, will reinstate staffed tills in all but two of its locations. Most other major supermarket chains in the UK have been embracing self-service tills in recent years, but Booths said it hopes to improve the customer experience by doing the reverse.

‘We are a business that prides ourselves on the high standards and high levels of warm, personal care. ‘We like to talk to people and we’re really proud that we’re moving largely to a place where our customers are served by people, by human beings, so rather than artificial intelligence, we’re going for actual intelligence.

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