Booths has become one of the first supermarket chains in the UK to axe almost all its self-service checkouts as part of a strategy to promote good customer service.
Booths , which is a family owned and operated independent supermarket with stores across Lancashire , Yorkshire , Cumbria , Cheshire and Greater Manchester , said the move was in response to feedback from shoppers. All but two of Booths ' 27 stores will now see staff back on the tills. A spokesman for Booths said: “We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores.
” “Delighting customers with our warm Northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos.” Booths can trace its roots back to the mid 19th century when tea dealer Edwin Henry Booth secured a loan of £80 to open his first shop, The China House in Blackpool. In 1896, Booths was incorporated as a private limited company and shortly afterwards a staff bonus scheme was proposed based on company profits.
Booths Supermarket Lancashire Yorkshire Cumbria Cheshire Greater Manchester Self-Checkouts Customer Feedback
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