Booths is ditching self-service check-outs at the majority of its stores after feedback from shoppers.
The supermarket chain is stripping all self-service tills from 25 of its stores, including all branches in Lancashire. Only two stores in the Lake District – in Windermere and Keswick – will retain the self-service machines to help staff during ‘very busy periods’. As part of its renewed focus on customer service, Booths will also increase the number of staffed checkouts and kiosks as part of its ongoing store renovation programme.
Customers having to wait for a store colleague to visually ID them when buying alcohol, or issues with checkouts registering the correct items or weights were some of the frustrations experienced by shoppers. Booths also plans to expand its counter format – which includes meat, fish and cheese – into new categories, as well as installing new pay points at counters.
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