A supermarket chain has axed almost all of its self-service tills and returned to fully-staffed checkouts.
Booths - dubbed the Waitrose of the North - has become the first supermarket chain in the UK to ditch self-service tills in a bid to give customers a better experience.They said the "warm northern welcome" was a priority for the company and gave customers a better experience.Only two of their 28 stores in Lancashire, Yorkshire and Cheshire will keep machines moving forward.
"We have based this not only on what we feel is the right thing to do but also having received feedback from our customers."Delighting customers with our warm northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos."The chain is now hiring for several roles as it looks to increase the number of staffed checkouts.Managing Director Nigel Murray said unmanned tills were "clunky" and "slow".
Supermarket Self-Service Tills Fully-Staffed Checkouts Customer Experience Booths UK
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