A police force must improve how quickly it answers 999 calls and attends incidents, but has made improvements in the way it supports victims, a watchdog has said.
West Mercia Police was told it needed to improve how it investigates crimes, supervises investigations and updates victims, by His Majesty's Inspectorate of Constabularies and Fire and Rescue Services, in 2021.
Following a review of cases from between January and March this year, the force has met improvement targets related to consulting victims and recording contact with them, and ensuring that repeat and vulnerable emergency callers were identified. The revisit also found that the force was not answering 999 calls within the national standard for England and Wales, with only 76.1% of calls answered within 10 seconds, compared with the national standard of 90%.
Acting Deputy Chief Constable Richard Cooper said:"We're pleased to see a sustained and significant improvement in several areas including our compliance with the Victims' Code of Practice which focuses on the rights of victims.
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