NEW: Walmart will no longer place 'multicultural hair care and beauty products' in locked cases in any of its stores, the company said Wednesday. - ahiza_garcia / CASottile
Bell said that because her local Walmart uses the locked cases, she will drive 11 minutes further to a more affluent area and shop at that Walmart, where she doesn't have to deal with such treatment. She said the longer drive can sometimes end up saving time.
She shared photos taken on Wednesday at two different Walmart stores located in economically different neighborhoods. Neither location had"multicultural" beauty products in cases, but the location in the less affluent community had many more items locked in cases, including cold medicine, children's medicine, body wash, and cosmetics.
“As a retailer serving millions of customers every day from diverse backgrounds, Walmart does not tolerate discrimination of any kind. Like other retailers, the cases were put in place to deter shoplifters from some products such as electronics, automotive, cosmetics and other personal care products," Lopez said.
Bell said she once asked a Walmart employee why they kept those products under lock and key and was told that those products have higher theft rates, but was not presented with any data to support that. Walmart confirmed to NBC News that the decision to place certain hair and beauty products in cases was based on theft data, and that it varied by market. It would not share that data.
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