Tesla's Shadowy 'Diversion Team' Buried Hundreds of Range Complaints Every Week, Report Says
The previously unknown unit was reportedly formed after Tesla was inundated with appointments of annoyed drivers complaining they could not drive as far. Staff on the team were tracked on how many cases they diverted on a daily basis and told each closed case saved the company around $1,000, per the reportsome Diversion Team members would celebrate successfully canceled appointments by “putting their phone on mute and striking a metal xylophone.” A round of applause in the Tesla officesfindings.
from Edmunds determined every model it tested fell short of its EPA range estimates, with the 2020 Model X Long range often
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Tesla ‘secret team’ would suppress driving-range complaints: reportTesla Inc. created a “secret team” to stifle complaints about driving range and cancel service appointments by Tesla owners who sought to check on...
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Tesla Set Up Secret Team To Stifle Thousands Of Range Complaints: ReportTesla is being accused of quietly creating a 'Diversion Team' in Las Vegas with the goal of canceling as many appointments related to range as possible.
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