A report from Reuters citing multiple sources also claims Tesla started hyping the range of its EVs a decade ago.
Tesla is facing allegations that it created a secret team last summer with the goal of suppressing thousands of driving range complaints from its customers., Tesla employees that were part of this alleged team had been instructed to thwart any customers complaining about poor driving range from bringing their EVs in for service.
Most of these Tesla owners had expected better range based on the company's advertised estimates and the projections displayed by the cars' in-dash range meters."Thousands of customers were told there is nothing wrong with their car" by advisors who had never run diagnostics, one of the sources said.
Tesla is accused of hyping the range of its EVs, raising consumer expectations beyond what the cars can actually deliver. According tointerviews with three automotive experts who tested or studied Tesla EVs, the vehicles often fail to achieve their advertised range estimates and the projections provided by their own equipment.
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