Customers have to act quickly if they want to take advantage of the promotion.
Southwest Airlines planes are seen at the AustinBergstrom International Airport in Austin, Texas on January 22, 2023. Members must purchase a ticket by Wednesday and travel by May 24. After that, they can pick a friend to fly with between August 15 and September 30.
The massive disruptions started with a winter storm that hit much of the country before Christmas. They snowballed when Southwest’s outdated crew-scheduling technology was overwhelmed, leaving crews and planes out of position to operate flights. Managers and a cadre of volunteer employees at company headquarters were forced to manually reassign pilots and flight attendants to flights.
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