Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A passenger is suing embattled Southwest Airlines over the airline's alleged failure to reimburse him and hordes of other customers for canceled flights.
"Southwest's failure to provide prompt refunds for canceled flights violates not only its own contract of carriage, but also federal law," states the lawsuit, filed in the Eastern District of Louisiana.The suit stems from the cancellations ofIn October, Capdeville purchased a pair of tickets for travel from New Orleans, Louisiana, to Portland, Oregon, on Dec. 27, 2022. The flight was canceled and he was forced to forfeit reservations he'd paid for in Portland.
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