The buyer had earlier requested to cancel the order but was rejected by the seller.
, the buyer, cancelled his $150 Panadol Extra order after finding a better deal elsewhere, but the seller,The package that the buyer received was dented and so he requested to return it for a refund.The seller suggested that the"fraudulent" buyer might have"crushed the box to raise a false dispute".
"Shopee policy states that 'if a buyer cancels their order before the seller arranges for shipment, the order will be cancelled immediately.' The Stomper shared screenshots of the seller's chat with Shopee regarding the request, in which the seller said:"Item is ship out in pristine condition, for exterior box doesn't affect the product, this is a false return."
In response to a Stomp query, Shopee said:"We have reached out to the affected parties to address their concerns. We would like to remind our sellers of the importance of fostering a safe and pleasant platform to transact online and encourage them to continue focusing on maintaining high levels of customer satisfaction.
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