A look at the next normal—and 5 ways CIOs can prepare for a COVID-aware future Sponsored by servicenow
One day, the pandemic will end and workplaces will reopen. But work will be different. Agile, distributed, “anywhere, anytime” workplaces will become the norm rather than the exception. In this next normal, managing complex digital workflows will be critical to providing employees the services and experiences needed to do their jobs seamlessly and efficiently.· I predict we’ll see HR, IT, facilities, and security leaders collaborating much more.
All these trends were in motion before the pandemic, but they are now accelerating. Companies that had already deployed digital strategies and operating models are weathering the crisis more successfully than digital laggards. Many laggards are stuck on old technology, with too much tech debt, yesterday’s software, and slow, outdated processes.
Digital workflows have made it possible for ServiceNow and many other companies to maintain business continuity during the pandemic. We continue to hire, onboard, and serve customers from home. We’re putting mobile to work in the enterprise with apps that digitize new employee workflows and make it easy to join or leave a company.
The companies that survive this pandemic and thrive in the next normal will be technology-enabled and digitally transformed.is ServiceNow’s CIO. Previously, he has held leadership positions at JDSU, Verisign, and KPMG. He earned a Bachelor's degree in Computer Engineering from the…is ServiceNow’s CIO. Previously, he has held leadership positions at JDSU, Verisign, and KPMG. He earned a Bachelor's degree in Computer Engineering from the University of Michigan.
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