Amid a slew of changes at Twitter, the public information officers who operate government accounts are cautiously waiting out the turmoil and urging the public to verify the information that appears on timelines.
The Twitter splash page is seen on a digital device, Monday, April 25, 2022, in San Diego. On Thursday, Nov. 17, 2022, Twitter continued to bleed engineers and other workers after new owner Elon Musk gave them a choice to pledge to “hardcore” work or resign with severance pay.
But under the joke, it linked to a thread that gave helpful tips about how to review a handle to see if it’s real. Some of the suggestions included looking at how old the account is and checking to see if the public safety agency’s website links to the profile.It underscored the challenge for the people tasked with getting public safety information out to communities. Now, they don’t only have to get information out quickly.
During Hurricane Harvey in 2017, for example, an online rumor spread that officials were checking people’s immigration status at storm shelters, potentially dissuading people from seeking safety there. However, crisis communication researchers have also found that the city’s mayor reassured residents and helped the community pull together with a constant stream of Twitter messages.
The AP reviewed dozens of government agencies responsible for responding to emergencies from the county to the national level, and none had received an official label — denoted by a gray checkmark — by Friday. Spoof accounts are a concern, Noak said, because they create “a real pain and a headache, especially in times of crisis and emergency.”
Twitter’s changes could be deadly, warned Juliette Kayyem, a former homeland security adviser at the state and national levels who now teaches at Harvard’s Kennedy School.
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