Government agencies, especially those tasked with sending messages during emergencies, have embraced Twitter. But amid changes, public information officers who operate government accounts on Twitter are urging the public to verify information.
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Twitter’s changes could be deadly, warned Juliette Kayyem, a former homeland security adviser at the state and national levels who now teaches at Harvard’s Kennedy School. In the past, Kayyem had worked with Twitter to research how government agencies can communicate in emergencies. She said the leadership at Twitter’s trust and safety department “thought long and hard” about its public service role. But Twitter has lost those high-level leaders responsible for cybersecurity, data privacy and complying with regulations.
Twitter accounts for emergency management in Washington, South Carolina and Oregon provide public service information on preparing for disasters and weather alerts. They also tweet about evacuation and shelter orders.
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