Lazada has issued refunds and taken down several stores after more customers received Santa hats and other items instead of what they actually bought. After Stomp reported on a customer who received a Santa hat instead of two water heaters, more Stomp contributors came forward to share similar experiences. One Stomp contributor told Stomp she had ordered a Toyogo cabinet,...
Lazada has issued refunds and taken down several stores after more customers received Santa hats and other items instead of what they actually bought.
After Stomp reported on a customer who received a Santa hat instead of two water heaters, more Stomp contributors came forward to share similar experiences. One Stomp contributor told Stomp she had ordered a Toyogo cabinet, three sets of pyjamas and a tablecloth from different vendors in December.The Stomp contributor said the experience left her feeling "frustrated" and "cheated".She said her request for a refund was rejected by the seller.Stomp also received contributions from Stomp contributor William who ordered a green keyboard and received a pair of stockings.
Stomp contributor Ross and another Stomp contributor also received Santa hats despite ordering Dior Sauvage perfume and a cordless vacuum respectively. In response to a Stomp query, a Lazada spokesman said: "The newly launched Buyer Confirmation Button on Lazada allows customers to indicate if the product received is to their expectations."We apologise for the experience of our customers, they have all been refunded and the stores have been taken down."
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Lazada takes down more stores that sent customers Santa hats: Here's what to do if this happens to youLazada has issued refunds and taken down several stores after more customers received Santa hats and other items instead of what they actually bought. Read more at stomp.straitstimes.com
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