A Nottinghamshire mum and her two sons are stuck in Madeira after their passports were stolen from their hotel room.
Hayley Frame, 50, of Carlton, flew to the island from East Midlands Airport on Monday, August 29, with her eight and nine year old sons for their first holiday abroad since 2019.
"We were getting changed into our swimming stuff and the reception lady came through and told us our room was actually ready now. We went upstairs, but we were half in our swimming stuff and half not, so I said tell you what boys lets just dump our stuff and then quickly jump in the pool and come back, so that's what we did."
"All I kept getting told was that these things in Madeira don't happen, these things don't happen, they kept saying that I need to look again, I need to look again, like I had lost them. I haven't lost a charger, a phone, and three passports, and the door had been forced. "But it has happened, it's happened to me." The mum of two was told "to put something against the door" if she was scared.
Hayley and her family were supposed to fly back to East Midlands Airport on Monday, September 5, but due to the documents not expected to arrive until Friday, September 9, they will now be flying home on Monday, September 12, which she has had to pay an addition £176 for in the difference in flights. Hayley will have to miss days of work because of this, and her children will miss their first days back at school.
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