HMRC had planned to limit service availability from April until September.
Plans to shake up HM Revenue and Customs’ helpline services, which would have seen the self-assessment helpline closed for some of the year, have been halted following an outcry. On Tuesday, HMRC announced “permanent” changes to the self-assessment, VAT and PAYE helplines, drawing criticism from a range of sectors in doing so.
Dawn Register, head of tax dispute resolution at advisory firm BDO, said previously: “Tax can be horribly stressful and our concern is that this decision will make being tax compliant more challenging for some people.”Tina McKenzie, policy chair at the Federation of Small Businesses , said on Tuesday that the plans would “be greeted with dismay by thousands of small businesses”.
HMRC chief executive Jim Harra said on Wednesday: “Making best use of online services allows HMRC to help more taxpayers and get the most out of every pound of taxpayers’ money by boosting productivity. “We’ve listened to the feedback and we’re halting the helpline changes as we recognise more needs to be done to ensure all taxpayers’ needs are met, whilst also encouraging them to transition to online services.”
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