She has to put her children to bed in 'endless layers'
A Nottinghamshire mum is furious with British Gas after the family were left without heating or hot water for almost two weeks. Mum of two Sarah Harding, of Woodthorpe, contacted British Gas on Tuesday, January 10, after her boiler had broken leaving herself, her husband and their two and four year old daughters freezing.
"He agreed to put it forward by one day and come back on the Monday. I wasn't happy about it but was willing to wait as we needed it repaired. Sarah called British Gas to find out what they were going to do and claims she was told the earliest someone could be sent out would be Tuesday, January 24, which would have left the family without heating or hot water for two weeks. She said: "I said Tuesday 24th is not acceptable so we escalated the complaint to the executive team who said the engineer would be coming on Thursday 19th but that he was coming without one of the parts, so they can't guarantee that it will be fixed.
When asked how the family is managing to keep warm, she explained: "Both of my children are going to bed in just endless layers of clothing because their rooms are so cold. A couple of friends have lent us some oil-filled radiators but because it is so cold they go nowhere near heating the property.
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