Researchers in Italy are developing a bartending robot called BRILLO that uses machine-learning technology to carry on a “focused conversation” with customers.
The ability to interact with someone on a human-like level, is"the key [to] having a customer returning to the bartender," Rossi says.
The novel challenge that Rossi's team wanted to tackle was training an AI algorithm to study a customer's face and speech patterns in order to learn, in real time, what sort of interaction they might prefer to have. After all, it's important for your bartender to be aware of what type of mood you're in and whether you want to chat or be left alone to enjoy your drink.
Her team has also worked to teach BRILLO how to pick up on those all important social cues. It's an especially important ability for BRILLO to possess, Rossi says, because her team has discovered, through testing, that some people are understandably more hesitant to engage in conversation with a robot.
To teach BRILLO how to adapt to different situations and carry on a complex dialogue with customers, Rossi's team has spent the past two years training the algorithm with an endless stream of conversation topics.
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