Zuckerberg announced that Facebook would be “retooling” to make “serving young adults the north star, rather than optimizing for older people”
The head face at Facebook. Photo: Uncredited/AP/Shutterstock As the Facebook Papers reveal a seemingly endless supply of skeletons in the social-media giant’s closet, Mark Zuckerberg made it clear during an earnings call on Monday that he’s dedicated to solving at least one of the major problems addressed by the massive leak. But it’s not the ongoing crisis surrounding misinformation, the company’s approval of authoritarian crackdowns, or even its human-trafficking problem.
The announcement, made during his first public appearance since the scandal began, confirms what recent reporting — and anecdotal surveys of boomer relatives’ online habits — has already confirmed: As Facebook’s current user base ages, the company is having serious problems attracting a younger audience. According to internal documents published as part of the Facebook Papers, the number of teenage users has already dropped 13 percent since 2019.
The internal documents on Facebook’s aging user base were provided to the Securities and Exchange Commission and Congress by a former Facebook employee named Frances Haugen, the whistleblower behind the majority of the recent revelations. The documents reveal why Facebook, which owns Instagram and WhatsApp, has been pushing to bring in younger users, including the recently mothballed Instagram Kids app aimed at children 13 and younger.
As for the larger crisis unfurling, Zuckerberg was not ceding ground on Monday. A CEO with a less powerful grip might have been forced to admit that the consequences of the attention and the reasons for it are quite bad, instead of just planning to slap a new title on the company while denying the scale of the problem.
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