I've never seen so many Uber drivers, yellow cab drivers and Lyft drivers calling.
I know people may have been sitting on hold for hours, so when a call comes in I just listen for a minute. If they're talking, I'll say,"hi, it's a human on the other end" or I'll say something to cheer them up, like"can you hold on for one second? Yes, it is a person, you're not on hold any longer!"—just to crack the ice so that they're laughing and it's a peaceful transition.
I had one story recently that left me in tears. I was talking to a woman who said her daughter was a nurse in New York City, working in a nursing home. And the daughter, a young girl who is only 21 or 22, was tired of seeing people dying from this pandemic and not being able to see much of her own child. She also has to be careful around her child, because right now we know that nursing homes are hotbeds for COVID-19.
When this first started, I worked for the first 14 days straight, but it took a toll on me. It's hard physically, but more mentally because you're trying to explain things to people so they understand what the process is. I'm 59-years-old, so I have to take time for myself, even though it's frustrating because I want to be on the phones helping people.
On my off days I just rest. I try to stay off Facebook, or any social media if I can. Because I don't want to see some of the negative remarks that are made at times about the department. I can't imagine being a health care worker out there—I've talked to my friends and I asked them how they do it, and they've explained to me how to compartmentalize. So when I'm at home I put everything aside, it's just me and my family. I have two Pit Bull dogs and a few cats, they are the best therapy in the world.
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