Do you agree with a restaurant industry report that names the fast-food chain with the slowest drive-through? alabamanewsnetwork
Chick-fil-A was recently named America's favorite fast-food restaurant — but the chain has just topped a decidedly less flattering list., Chick-fil-A has the slowest drive-thru time of 10 popular restaurants, at 325 seconds, or about 5 1/2 minutes, on average. Wendy's, whose founder Dave Thomas is credited with pioneering the drive-thru concept, was also among the slowest of the restaurants surveyed at 275 seconds, or almost 5 minutes.
A Chick-fil-A spokesperson declined to comment, referring CBS MoneyWatch to the comment a company official gave QSR. Taco Bell and Wendy's didn't immediately respond to requests for comment Monday. "We still focus on car counts and speed of service, but accuracy and taste of food as well as overall customer satisfaction and likelihood to return are also crucial indicators," he told the outlet.
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