Every second counts in the drive-thru lane. These fast food restaurants have the best drive-thrus, a new study says.
Every second counts in drive-thru lanes for fast food chains. A recent study showed Chick-fil-A had the slowest one — but only because it’s so popular and there are so many cars in line. Taco Bell led the pack in speed of service, with an average time of about 221 seconds, followed by Dunkin’ Donuts, KFC and Arby’s. But this metric doesn’t factor the number of cars in line. In that category, Chick-fil-A is the clear leader, with 16% of its lines surveyed counting ten or more cars.
The study said pre-sell menu boards, order accuracy and friendliness helped decrease the wait times at drive-thrus this year. Service and speed During peak Covid, Chick-fil-A was one of the first brands to close its dining rooms, focusing its attention on bringing hospitality to the drive-thru outside.
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