FTC sues Amazon for allegedly tricking customers into Prime subscriptions
Amazon over claims the company fooled customers into signing up for Prime while simultaneously thwarting attempts to cancel. The online retailer allegedly violated the FTC Act and Restore Online Shoppers' Confidence Act through misleading designs that got users to register for Prime without true consent. Leaders even"slowed or rejected" design changes that would have made it easier to cancel Prime, the FTC argues.
We've asked Amazon for comment. In a statement, FTC chair Lina Khan maintains that Amazon"tricked and trapped" customers. This both angered users and cost them"significant money," she says. The FTC also asserts that Amazon made multiple attempts to"delay and hinder" the investigation.
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FTC sues Amazon, alleging it tricked consumers into signing up for Prime | CNN BusinessThe Federal Trade Commission sued Amazon on Wednesday, alleging that the e-commerce giant has tricked millions of consumers into signing up for its Amazon Prime subscription service through deceptive user interface designs.
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FTC accuses Amazon of enrolling consumers into Prime without consent and making it hard to cancelThe Federal Trade Commission sued Amazon on Wednesday for what it called a years-long effort to enroll consumers without consent into its Prime program and making it difficult for them to cancel their subscriptions. In a complaint filed in the U.S. District Court for the Western District of Washington, the agency accused Amazon of using deceptive designs, known as “dark patterns,” to deceive consumers into enrolling in the program. It also alleged the company’s leadership slowed or rejected changes that made canceling the subscription easier. Amazon did not immediately respond to a request for comment.
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FTC Sues Amazon for Tricking ‘Millions’ Into Enrolling in PrimeThe Federal Trade Commission filed a lawsuit against Amazon Wednesday, alleging the online retail giant used “manipulative, coercive, or deceptive” practices to trick consumers into signing up for Prime.
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FTC accuses Amazon of enrolling consumers into Prime without consent and making it hard to cancelThe complaint said that consumers were sometimes presented with a button to complete their transactions - and the button didn't clearly state it was also enrolling them into Prime.
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FTC claims Amazon tricked millions into Prime subscriptionsThe complaint alleges that Amazon’s practices violated the FTC Act and the Restore Online Shoppers’ Confidence Act, a law that mandates clear payment terms in certain online shopping transactions.
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Amazon Prime Day kicks off July 11th this year | EngadgetAmazon Prime Day 2023 will be on July 11th and 12th.
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