The Federal Trade Commission has sued Amazon for what it called a yearslong effort to enroll consumers without consent into its Prime program and making it difficult for them to cancel their subscriptions.
It said those patterns were in violation of the FTC Act and another law called the Restore Online Shoppers’ Confidence Act.
In a news release announcing the lawsuit, the FTC said though its complaint is significantly redacted, it contains “a number of allegations” that backs up its accusations against Amazon. “Amazon tricked and trapped people into recurring subscriptions without their consent, not only frustrating users but also costing them significant money,” Khan said in a statement. “These manipulative tactics harm consumers and law-abiding businesses alike.”Amazon has faced heighted regulatory scrutiny in recent years as it expands its e-commerce dominance and dips its toes into other markets, including groceries and health care.
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