Delivery giant Evri has said it is investing £46 million to boost its customer service and operations ahead of the busy Christmas period
Delivery giant Evri is investing £46 million to improve its customer service and operations for the busy Christmas period. This includes a new automatic call-back service to help customers with any order issues.
Evri is recruiting over 6,500 colleagues to handle orders and customer queries from Black Friday through Christmas. This recruitment drive is double that of last year, including couriers, customer care workers, and delivery depot staff.Chris Ashworth, chief customer officer at Evri, said: "Over the last five years we have tripled the size of our business to become the UK's leading dedicated parcel delivery company, handling a staggering 730 million parcels each year.
"We have made significant progress as a business this year, with a renewed focus on service delivery standards."
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