Jo and Darron Moody's electric Citroen Berlingo van broke down a week after they bought it, then again 24 hours after it had come back from the manufacturer.
A couple who are paying hundreds of pounds a month for a van say they haven't seen the vehicle for seven months.
Jo told Derbyshire Live: "It's been hugely frustrating for us. We're absolutely horrified by the service we've received. It's been appalling. We're stuck between a rock and a hard place." Due to it being a national highway, and the breakdown company not being able to get her car off the road in 45 minutes, she was charged £150 by the Highways Agency. After being towed to the local service station the car was eventually dropped off at Bristol Street Motors on Sir Frank Whittle Way in Derby where it stayed for four weeks.
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