The couple say the delays have been 'hugely frustrating.'
A couple say they haven't seen a vehicle - costing them hundreds of pounds to lease - for seven months. The couple say their electric Citroen Berlingo van first broke down just a week after they had bought it, eventually being returned to them four weeks later.
Jo Moody, who leases the vehicle with husband Darron Moody, said: "It's been hugely frustrating for us. We're absolutely horrified by the service we've received. It's been appalling. We're stuck between a rock and a hard place."The Belper couple run a Hillarys Blinds store and had leased the vehicle for their business. As part of that, they paid for an electric vehicle charging point to be installed at their premises last year.
Due to it being a national highway, and the breakdown company not being able to get her car off the road in 45 minutes, she was charged £150 by the Highways Agency. After being towed to the local service station the car was eventually dropped off at Bristol Street Motors on Sir Frank Whittle Way in Derby where it stayed for four weeks.
Having not seen that vehicle since, Lex has provided the couple with a hire van, but it's a diesel Ford Transit - meaning their £1,500 charging port investment is being wasted and they have to pay for fuel - as well as the monthly fee for the lease. Lex offered to cancel the contract for the Citroen in March - but Mr and Mrs Moody didn't accept this because it would have meant their hire car would have also been withdrawn.
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