Arriva has responded to criticism of the “disrespectful” way upcoming bus network changes are being introduced.
From November 19, around 15 changes to Hertfordshire’s buses will be put in place with at least 10 of them set to impact Watford. But the announcement sparked confusion as locals asked why they were not made aware particular changes were on the cards before they were confirmed.
“In my view it was very disrespectful to local residents who were not consulted, and shows sadly they were not listening." Please follow the link where all of the changes which will come into effect from the 19th November are listed: A spokesperson from Arriva South said:"Before making the network changes in Watford, Arriva conducted a wide range of research, including passenger and running time data. We also asked passengers for their feedback."We received numerous responses as part of that consultation and they formed part of our decision-making process.
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