A nonprofit that helps people with body image problems closed its human-run helpline. The chatbot that remained suggested things like losing weight.
, now known as Cass, which was founded by entrepreneur Michiel Rauws and offers mental health counseling through texting. Rauws did not respond to questions from WIRED about Tessa and the weight loss advice, nor about glitches in the chatbot’s responses. As of today, the Tessa page on the company’s website was down.
Fitzsimmons-Craft also says Tessa was designed as a separate resource, not something to replace human interaction. In September 2020, she toldthat tech to help with eating disorders is “here to stay” but wouldn’t replace all human-led treatments.
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