An AI chatbot that responded to people with eating disorders was shut down by its nonprofit operators because the program was telling people how they could safely lose weight.
The National Eating Disorders Association took its Tessa Chatbot offline Tuesday following social media posts that documented the artificial intelligence program’s weight loss advice — such as telling users specific caloric deficits to shoot for.
NEDA was elevating Tessa as its main point of contact for support line callers, as the nonprofit was facing a unionization effort by its staffers. The human operators had already been fired and Tessa was supposed to assume full control of the support line duties Thursday until its responses went public.
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