As digital business demands rise, organizations must help employees both within and outside of IT boost their digital skills. In a new article for ITProToday, Gartner analyst Joe Mariano shares tips for doing so. Learn more here. GartnerDW
Organizations worldwide are experiencing resource constraints and volatility, particularly as the threat of an economic downturn looms. Simultaneously, enterprises face continued pressure to accelerate existing digitization initiatives and launch new ones. As digital demands rise, application leaders responsible for the digital workplace must help employees boost their digital skills — including employees outside the IT function.
In most organizations, no one owns the process for identifying the needs of a digital citizen. IT has a unique opportunity to lead the organization through this process to gain maximum advantage from the digital capabilities that employees already have or can learn. IT can then partner with HR to provide upskilling opportunities that are most relevant to employees' careers and desired organizational outcomes.
Digital side hustles are a"gig" tactic whereby employees can develop technical expertise at their own pace through diverse peer and project interactions. Consider employees' responses in their development action plans as a means of strategizing which digital side hustles best suit different technology and digital skill interests.
Business technologists may evolve based on employee upskilling, such as identifying a specific need beyond their current skill capabilities and or what self-services tools provide. Or, they may be hired directly by a business manager for a specific purpose, such as automating routine tasks, performing advanced analytics, building or configuring applications, or writing chatbots.
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