Zoom chief Eric Yuan says he is working to improve the reputation of the platform that has drawn soaring usage and privacy concerns during the crisis
For many business leaders, the coronavirus pandemic has been a struggle to survive. For Eric Yuan, chief executive of Zoom Video Communications Inc., the challenge has been how to manage breakneck growth. And lately, it hasn’t been going well.
In the space of a month, the Silicon Valley videoconferencing business he founded nine years ago has gone from an enterprise-software provider little known outside the business world to a near-ubiquitous social lifeline for homebound Americans and, most recently, the subject of complaints...
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