Barry Tordoff was told his insurance was void after he 'did not tick a box', his family say.
By Victoria ScheerA 76-year-old disabled man who lost everything in a house fire has been refused an insurance payout due to a paperwork error, his family claims.
Insurance company Liverpool Victoria said it had to treat customers "fairly" and did not decline claims "lightly". Mr Tordoff, who is unable to stand for long periods of time due to a past hiking accident, suffered burns to his arm and hand. She said LV should have spotted the mistake earlier as previous claims would have been registered on the firm's system.
The company initially paid for a hotel room but Ms McKinley said when it became evident her father's insurance was void, he had to move out.
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