Residents are thinking of suing a housing association after efforts to raise the alarm were ignored.
Audrey says the neighbours did all they could to raise the alarm that something had happened to SheilaResidents in a south London block are considering legal action against the housing association Peabody after their neighbour lay dead for two and a half years before her body was found - despite their efforts to raise the alarm. How could someone remain undiscovered for so long?
Inside the fridge, a trifle dessert gave an indication of how long her body had lain there. It had gone out of date two-and-a-half years earlier.Weeks after Sheila is thought to have died in August 2019, Chantel, who lived in the flat directly below, changed her light bulbs. As she removed the old bulb, a pile of maggots fell from the ceiling. In the weeks that followed, the problem only got worse.
She wasn't the only neighbour to raise concerns in the weeks and months that followed. Audrey remembers coming back from a work trip to a foul stench "like a dead body" as she took the lift up to the third floor.An independent report found there were multiple "missed opportunities" to find Sheila's body sooner
Evelyn says she called Peabody "many times". She shows me a written record of the first time they called - 10 October 2019 - two months after Sheila is thought to have died. Peabody told the BBC it was "devastated" by what happened to Sheila, adding it had been "open, honest and transparent about what went wrong".Sheila was employed by an agency, so it is likely she had no regular place of work or colleaguesAfter Sheila died, her rent stopped being paid, so Peabody sent letters, emails and left voicemails. But in the following year, no-one visited to check up on her.
Crucially, a mistake by the police operator meant a false message was sent to Peabody saying Sheila had been seen alive and well. It would be another 16 months before Sheila's body would be discovered. The Metropolitan Police apologised and said if the operator responsible had not since retired, he would have been referred for an investigation.
The organisation "appears not to have seen the triggers, listened to… neighbours, or to have joined the dots", the report said. It describes a bureaucratic and "target-driven culture" in Peabody that "did not put the customer at the heart of the actions". She says Family Mosaic had employed a building manager who was familiar with everyone and would visit "quite often" to speak to residents. "I feel like Peabody just has no sense of care," she adds.
Charlie Trew, from Shelter, says housing associations are under increasing pressure because of "foundational problems with the funding model". Shelter's Charlie Trew says he is concerned that as housing associations merge and focus more on profit, tenants can sometimes be treated as "a problem, or an issue, a task that they need to be got rid of."
The Office for National Statistics says about 7% of British adults often or always feel lonely, and 25% are lonely at least some of the time. "We have new ways of working to put people and their wellbeing at the centre of our operations," the statement said.
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