Why are passport applications taking longer than usual?
What's causing passport delays in the UK?rather than the seven million it usually processes every year.
Hundreds of thousands of people were mistakenly informed by some airlines that their passports were not valid in Europe and had to be updated - an error that travel expert Simon Calder believes has worsened the backlog. The value for money of subcontractor Teleperformance, which assists with customer service, has also been called into question. The company, whose contract with the Passport Office is worth more than £22m, has faced financial penalties from HMPO for failing to meet call-handling targets.
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