It comes after thousands of holidaymakers faced flight cancellations.
Consumer group Which? is calling for an investigation into potential consumer law breaches by easyJet.
Among the stories shared with Which?, a husband and wife slammed the “absolutely shocking service” they received from easyJet as they made their way home from celebrating their wedding anniversary in Santorini. But Which? found easyJet is directing passengers to the ‘Manage my booking’ section of their app and website and this only gives options to rebook on an easyJet flight. EasyJet passenger Matthew Siggins was on holiday in Athens in April when he received a text and email from the airline saying his flight home in two days had been cancelled.
However, the consumer champion has raised a concern, arguing a systemic problem in the travel industry and as the CAA have limited powers, intervention is also restricted. This comes after Which? previously reported British Airways to the CAA after it left passengers significantly out of pocket by not advising them of their compensation rights and failing to reroute them at the earliest opportunity with rival carriers.
Rory Boland, Editor of Which? Travel, said: “easyJet has treated its passengers appallingly, but this is just the latest example of a systemic problem in the aviation sector - some airlines routinely ignore their legal obligations because they know they won’t face any consequences.
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