What went wrong at scandal-hit Greater Manchester mental health unit where patients were allegedly abused
‘It has not served you well to believe your own propaganda… [take some] time off from cup half full for a bit’. In the wake of claims of mental health patients being abused in hospital, Greater Manchester Mental Health Trust has been slammed as independent investigators pick the service apart.
Some staff were filmed by an undercover Panorama reporter embedded in the unit from March to June of last year. The footage in the one-hour programme, aired in September, captured apparent humiliation, verbal abuse, mocking and assault of patients - plus alleged falsification of medical paperwork. Inside the centre, ‘clinical leadership had become confused and dysfunctional’ prompting a rift between clinical staff and ‘management. Huge turnover among senior medics left a lack of authority and “staff who had stepped up to keep the service going were often too junior with little experience beyond Edenfield,” said Professor Andrew Corbett-Nolan, the Chief Executive of the Good Governance Institute, presenting his findings to the board.
However, the Good Governance Institute found that the trust prioritised growth and positive external judgements as signs of success, instead of being ‘spurred to be self-critical’. Matters were made worse by data being reported to executive board members in a ‘highly aggregated way’, meaning there was no indication of areas of concern and not enough detail needed to know where to change staffing levels, for example.
“This was specifically prominent a feature within Edenfield,” said Professor Corbett-Nolan’s notes. “There is no escaping the fact that the staffing issues at Edenfield were critically low, exposing service users, staff and the trust to undue risk and this was not acted upon.”
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