If a star employee announces they're leaving, take the news as an opportunity to learn more about yourself and your organization.
Keep your cool and listen.
. You should “use this opportunity to promote a high potential who may be ready for the job, or, if you really have no qualified internal candidates, hire someone better,” Fernández-Aráoz says.Make every effort to understand how the other opportunity compares to what you can offer, and then highlight the benefits of staying.
In the end, “he had made up his mind about what was important to him” and he moved on. But Rachel didn’t see his departure as a failing on her part because it helped her better understand who should fill the role. “Things change in people’s lives — family, company, criteria. If he wanted to move that fast in his career, he was right that it wasn’t the ideal match.
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