Bank of America's Zelle glitch sent customers into a panic over missing funds
to Bank of America, saying, “The Zelle App & Network are up & running. We are aware of an issue that is impacting Bank Of America customers when sending & receiving payments. We recommend contacting Bank of America’s customer support team for additional updates.”
Zelle does not offer any protection for payments made through their services—which means that there’s no safeguard for customers if a transaction goes wrong. Bank of America told TIME that, as of 3:00 p.m. EST, the issue has been resolved and customers are receiving their funds back.reported that customers received a notice when they logged into their online bank accounts on Wednesday, saying that transactions were not missing, but delayed.
“Zelle transactions made between January 14th and January 17th may be delayed in occurring and posting to accounts as requested,” the notice said. “Transfers will be completed and will appear in your account activity and balances as soon as possible.”, Bank of America customers reported another major glitch, with accounts showing inaccurate balances of as little as $0. The company acknowledged the issue, saying at the time that any inaccuracies did not impact their actual funds.
In a report issued last fall, U.S. Senator Elizabeth Warren said four banks provided data reporting over 190,000 cases of fraudulent transactions on Zelle involving over $213 million of payments in 2021 and the first half of 2022. In the majority of the cases, the report noted, individuals were not repaid the amount they were defrauded. Zelle did not respond to a request for comment by the time of publication.
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