Political Editor and Merseyrail user Liam Thorp attempts to explain a quirk of the network's ticketing system and looks ahead to the future
Over the weekend the Merseyrail social media channels became the focus of what is still known, despite certain branding changes, as a Twitter storm.
Under current rules, tickets bought through a third-party company like The Trainline for travel on the Merseyrail network must be printed off to be considered valid. This is obviously very different from the situation you will encounter when using Trainline tickets on national and inter-city routes, when a digital ticket with a bar code can be downloaded with the purchase and used on entry gates at stations.
One key reason why this collection code cannot be accepted for travel is that without it being activated properly - in this case by being printed off - the ticket could be refunded after a journey, meaning that person would have travelled for free. James said he knew the ticket needed to be printed off, but had been unable to do so because the ticket office at the station was closed. When James approached the ticket barrier without a printed ticket, he was given a fine. This later went to court and James was hit with a £276 fine.In other cases, you could argue that those who have not printed out their tickets before travel have, however outmoded it may seem, failed to follow the instructions issued to them.
The good news is that this technology is finally coming. It was announced last week that tap-and-go ticketing will be introduced on the network from this Autumn as part of a £10m investment. Initially passengers will be able to use a Metro Card linked to a bank account to easily pay for journeys, but this will then be expanded to allow the use of bank cards and smart devices next year.
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