Mrs L.C. writes: We have been let down at every turn by Skoda UK. We purchased a Skoda Kamiq last June for £17,000. In September, the electronic control unit combusted.
Tony Hetherington is Financial Mail on Sunday's ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.
Cruelly, Skoda was on the verge of closing your complaint, simply because it said you had failed to reply to a message which did no more than tell you that there was no news about the unavailable part. While your husband’s accountant was working on his figures, you supplied Skoda with proof that up to that point he had paid £1,585 to hire a replacement taxi. Then a minor bombshell landed from Skoda, which told you: ‘We will not be giving any further goodwill on loss of earnings, council charges for preparing new plates, mechanical charges for removing tax meters and signage from one taxi to another when a new one has been purchased, or any goodwill payment for the inconvenience caused.
I am glad to report that your husband is now back on the road, and Skoda has transferred an agreed total of £2,948 to your bank account. Benson was charged with falsely advising clients that they could avoid paying care home fees by purchasing deeds that would shield their assets inside a trust. After an investigation by York Trading Standards, funded largely by its national organisation, the seven accused first appeared in court in 2019. The case reached Leeds Crown Court in 2022 but the trial was halted after problems with the jury. It was rescheduled for last September but then postponed again. Finally, the prosecution decided to offer no evidence and the accused have been formally acquitted by the judge.
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