Locals have celebrated the scrapping of planned ticket office closures that sparked outrage in the town.
Transport Secretary Mark Harper said the government has asked train operators to withdraw their proposals, which were brought forward due to pressure from ministers to cut costs, following a consultation.
It said moving ticket office staff on to station platforms and concourses would “modernise customer service”.Watchdog Transport Focus has now confirmed it had objected to all of the proposals to close railway station ticket offices in England.October 31, 2023 He revealed that it secured amendments and changes but “serious overall concerns remain about how potentially useful innovations, such as ‘welcome points’, would work in practice”.
“The initial reaction is that it's good news but there is still concern about what the next stage will be in terms of the government’s apparent plan to reduce costs,” he said.
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