Some Greggs outlets across the country were closed on Wednesday morning after reports of IT problems. Footage of a Greggs shop in Lichfield, Staffordshire shows a sign telling customers it is closed.
READ MORE --High street chains were today urged to update their payment systems after Greggs became the fourth major firm to suffer an IT meltdown in less than a week.
Greggs stores in cities including London, Manchester, Cardiff, Newcastle, Leeds and Sheffield were all hit, with customers complaining they could not purchase items. The IT outage is latest example of the challenges retailers face if they fail to sufficiently address legacy issues within their operating and payments systems.
This is even more important for companies embracing more modern technologies such as AI where many risks and potential pain points remain unknown. Mr Watson continued: 'To avoid losing customer goodwill in what is one of the most competitive markets in the UK, companies must double down on investment in IT infrastructures and adopt more agile processes now to ensure they do not fall victim to similar issues in the future.'
Others pointed out that the issue highlighted the importance of businesses continuing to accept cash payments - especially for the elderly. Just over two hours later at 10.40am, Greggs said the issue had been 'resolved'. The firm said: 'We have now resolved the technical issue that affected tills in some of our shops earlier this morning.
A fourth posted: 'Greggs in Westminster closed. Problem with tills. Is this Nationwide or just local?' And another said: 'Greggs all closed due to technology issues.' READ MORE Greggs is hit by IT glitch: Stores across Britain are forced to shut or go cash-only due to 'issues accepting payments' - after Tesco, Sainsbury's and McDonalds all suffered technical meltdowns Advertisement The store opened later in the morning when someone arrived to fix it, but others in the city remained shut while they awaited technical assistance.
Tesco and Sainsbury's were both hit with unrelated problems on Saturday which saw them both apologise to angry customers who were left without orders. READ MORE Greggs has fallen! Internet melts down in a panic at news that Britain's favourite pastry purveyor is latest chain to be hit by IT crisis Advertisement Meanwhile, Tesco had to cancel some online orders due for delivery on Saturday - although it is understood that only a small proportion of these were impacted.
Retail expert Richard Hammond, chief executive and co-founder of analytics firm Uncrowd, told MailOnline: 'Complex modern tech stacks are by their distributed nature rife with vulnerabilities. 'This incident underscores the fragility of growing dependence on digital infrastructure and the critical nature of investing in robust IT solutions.
Guy Warren, chief executive of software company ITRS, told technology website Verdict that the three outages showed IT estates are growing more susceptible to outages with longer periods of downtime.
James Bore, who runs the Bores technology and security consultancy, often deals with situations relating to supply chains, logistics and overall societal security. READ MORE Not lovin' it! Furious McDonald's customers take to social media after IT outage left them unable to order food Advertisement He also warned of the dangers of relying too much on cashless payment methods.
'These dangers can be partly designed around, for example the European Central Bank's proposal includes an offline component that retains the anonymity of cash along with many of its benefits - but does still require electricity and any such offline digital currency is at risk of theft along with the device carrying it.'
Advertisement 'Our Groceries Online ordering system is working as normal and customers can place an order for delivery any time from tomorrow. 'It was obvious something was wrong at 7am as that's when they send the receipts normally. Couldn't get through to anyone about my 8 to 9 delivery.'Should have been an email or text to customers which would have helped those like myself expecting an early morning delivery. Much to improve on with their communications.'
Advertisement Tesco said: 'The vast majority of our online orders are being delivered as normal, but due to a technical issue earlier today we have had to cancel a small number of orders.It comes after McDonald's apologised to customers last Friday after they were unable to order food following an IT system outage in its restaurants.
It is understood that, at this stage, none of the IT failures are being investigated as a potential cyber attack on any of the firms.
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