As online and mobile banking continues to be offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.
A VyStar executive told News4JAX on Friday that there is no timeframe for when the issue will be fixed, but they’re working around the clock to resolve the issues.
Typically the VyStar branches are closed on Sunday, but the credit union is opening 19 of its branches, it said in an email to customers on Saturday.The credit union says everyone’s money and transactions are secure, but customers are complaining of inconvenience and sometimes inconsistent information.
Many have shared their concerns with News4JAX, and one suggested customers start lodging complaints with the Office of Financial Regulation and the National Credit Union Administration.7795 103rd St. Jacksonville FL 322101768 Blanding Blvd. Middleburg FL 32068601 North Orange Ave.
The bank said it is also refunding fees that may have happened as a result of the mobile banking issues, including for Non-Sufficient Funds , Overdraft and Courtesy Pay, Credit Card, Wire, Consumer and Commercial Loan late fees, starting on May 14 through May 21.“We will continue to monitor and may extend the fee waiver period, if needed,” CEO Brian Wolfburg and VyStar’s Senior Leadership Team said in the email.
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