VW's New CEO Admits Its New Infotainment Is Bad, Vows To Fix It ASAP | Carscoops carscoops
Schäfer is serious about not letting mistakes like these happen again. He said that the board now convenes monthly to check on the progress of improvements to the infotainment system, and that the people in those meetings are interacting with mock-ups to ensure that they work.
“We now have regular clinics, much more than we did before. We use random people. If you asked our own employees all the time, they’ll say that it’s great. But they’re biased!” said Schäfer. “You need to take people from all walks of life, including ages. We ask them: ‘Does this work for you? Yes or no?’ You find out how simply people can find functions. I hope we will speed this up, and it’ll become like a normal exercise in projects for us.
“We are trying to clinic it from a logic approach,” said Schäfer. “We say, ‘What are the top 10 functions that customers always need?’ We put them on the first level in hard buttons. Then on the next 20 functions, where do we put them? We put some logic into it. And then keep it the bloody same. Don’t change it around!”
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