Sharon Leite goes incognito to hear what's on employees' minds.
UNDERCOVER BOSS: Sharon Leite, chief executive officer of The Vitamin Shoppe, got an unvarnished view of what her employees think of the business – the good and the not-so-good – when she donned a wig and fake glasses, pretended to be former gift shop manager seeking a new job, and visited three Vitamin Shoppe stores and a distribution center, all for her central role in an episode of “Undercover Boss.
“While I was undercover, we had to deal with things like systems outages that made serving customers a challenge in stores, to issues with our robots in our distribution centers.
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