“We have some real work to do in making this right,' said Southwest CEO Bob Jordan.
Extensive delays and missing luggage are also adding to the issues after the airline canceled more than 15,700 flights since the winter weather began disrupting air travel on December 22, according toWeary travelers on the receiving end of the cancellations have lined up en masse at airports all over the country, including Austin-Bergstrom International Airport.
One Twitter user shared a video to social media of the customer service line at the airport on Monday. The video can be viewed in the media player at the top of this article.
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