The Transportation Department is proposing to require airlines to offer passengers a refund if their flight schedule is changed significantly or the airline makes major changes to their itinerary.
FILE - A flight shows cancelled on the departures board at Ronald Reagan Washington National Airport, Wednesday, Dec. 29, 2021, in Arlington, Va. The proposed rule announced Wednesday, Aug. 3, 2022 would require airlines to give refunds if their departure or arrival time changes by three hours or more for a domestic flight or at least six hours for an international one. –
Refunds would also be due if the airline changes the passenger’s departure or arrival airport, adds stops in their itinerary, or causes “a significant downgrade" in the travel experience by switching to a different type of plane. The proposal comes after the department was flooded with complaints by passengers whose flights were canceled or changed — or who were afraid to fly during the early months of the pandemic — and who couldn't get refunds.The department proposes to require that airlines and ticket agents give vouchers that don't expire for passengers who are told not to travel during a pandemic for health reasons or because borders are closed.
Currently, airlines are required to offer refunds to passengers whose flights are canceled or significantly changed, but it has never defined a cancellation or significant change. Because of that, airlines have challenged the Transportation Department’s authority to force them to pay refunds.
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