A Freshworks webinar explained why ITSM and ITOM are better together.
Integrating IT service management and IT operations management with an AI-enabled platform helps reduce complexity, improve IT support, and makes employees and customers happier.
Freshservice, with ITSM and native ITOM, enables organisations to integrate and streamline incident response, with on-call response to ensure remediation takes place faster. Thanks to AI-enhanced alert management, organisations can reduce the noise by grouping and prioritising alerts, and use automation to simplify management.
A poll of webinar participants found that some of the biggest challenges for IT in 2023 and beyond were getting the right tools and technologies in place delivering a seamless employee experience , being ‘Always-On’ to minimise business impact and redefining the future of work with a hybrid workforce .Narayanan noted: “When employees are happy and doing their jobs well, it impacts how they provide for customers. We enhance the experience for employees and external end users.
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